Several days before Chief Privacy Officer Steven Vine presents Datran Media’s position on privacy at the W3C Workshop on Web Tracking and User Privacy , he shares the following ideas on privacy with our readers.
Demystifying Choice in Online Privacy
Steven Vine, Chief Privacy Officer, Datran Media
You may not have noticed but the Do-Not-Track (DNT) revolution has reached a new stage. It has become a reality, and the digital marketing industry will now have to adapt and adjust. The scope of this new DNT is still being shaped and defined. It is important that we get this definition right, because DNT can be a successful tool to address the privacy concern of consumers.
Many industry veterans still see the debate about targeting and privacy as a zero sum game – either privacy wins or the marketers win. I do not see it in these terms. Do Not Track does not have to be an either/or proposition. What’s good for marketers does not necessarily have to be something that is not good for consumers. The reality is quite the opposite; a DNT system that encourages meaningful choice for consumers will be a positive development for everybody.
The best way to achieve this is through a DNT mechanism that is deployed via a browser header request. Using the DNT header as a universal choice mechanism allows consumers to communicate their desire not to be tracked. This solution creates a virtual “Do Not Trespass” sign, and the onus to comply would be on individual web sites, networks and technologies.
In addition to the technical benefits, the reason the DNT header works is because its goal is not actually to stop tracking. Simply put, this is a system that communicates a preference rather than acts as a blocking tool. Communication of preferences should be welcomed by the industry, as this provides the opportunity for marketers and brands to present a value proposition to consumers. By bringing the value proposition of targeted advertising to light, we can ensure that a consumer’s experience will reflect a more complete understanding of the consequences of their choices. More importantly, encouraging communication will foster trust between consumers and brands. This is a critical first step to build brand loyalty and companies should embrace it.
Once a well-defined Do-Not-Track mechanism is in place, there will be an incentive to provide new models of choice to consumers. Some will present the most basic choice – either pay for content or get it for free in exchange for ad targeting. However, the choices will evolve over time. Rather than users paying a premium to prevent undesirable advertising, perhaps we will start to see brands paying consumers for access. Payment may take the form of financial incentives, or may evolve into innovative value-add propositions for consumers. This represents true progress in the empowerment of consumers.
In some cases, marketing is already moving beyond intrusive messaging to providing more functional value for customers. For example, the successful Kraft iFood mobile app offers recipes which can be accessed while shopping in the grocery store and Starbucks’ MyStarbucksIdea.com encourages consumers to share their ideas for making the brand better. As technology continues to evolve, brands can serve a more specific purpose in the lives of their customers. This in turn can motivate consumers to request marketing messages from brands, while privacy concerns become a non-issue as consumers essentially begin to target themselves.
The key for companies to successfully adjust to DNT is to simplify and demystify choices for users. This is the reason we launched PreferenceCentral, an online service which provides consumers with the choice to select specific brands they want to see and hear from online. This is the kind of control that makes the most sense to consumers. They don’t intuitively understand the difference between ad networks, which is the choice they are given in today’s cookie based opt-out environment. But consumers definitely understand making choices about brands – they do this every day.
As the privacy landscape matures, it’s essential for all players to understand that respect for consumer choice and consumer trust are not an option but the key to the long-term survival of the advertising industry. Only when there is clarity for consumers and the industry as a whole, can that trust be restored.