Jun 28

As we all know, deliverability is a critical component for email marketing success.  If your subscribers never see your message because it’s blocked or sent to the spam folder, they are unable to take an action.  A 2009 benchmark study conducted by Return Path found that nearly 20% of permission-based email messages never reach the intended recipient.  They are bounced back, delivered to the spam folder, or even worse, accepted by the ISP and not delivered to the inbox or spam folder (silent filtering).  I’m sure this statistic gets a lot of marketers pretty steamed, and after speaking to some of my clients about this study, I started to wonder:  Is permission to send someone an email really enough?

The Definition of Spam Is Changing

Over the past year, email professionals have witnessed a fundamental shift in the way ISPs and email providers accept and filter incoming mail.  Today, the focus is on delivering email that subscribers want, rather than just blocking unsolicited or malicious messages as evident by the upcoming changes to Hotmail.  To accommodate this new model of filtering, ISPs are utilizing more data about subscriber response when determining inbox eligibility.  In addition to the traditional metrics of spam complaints and unknown users, ISPs incorporate open and click data, time spent viewing an email, and deleting without opening when calculating sender reputation.

With this increase in filtering intelligence, the definition of spam has now changed.  From an ISP perspective, spam has become any email message determined to be unwanted by the end user, regardless of whether or not the email sender obtained opt-in consent.  Even if your list is double opt-in, if the majority of your subscribers are not positively engaged with your brand, you run the risk of being filtered by the ISPs.

Focus On Customer Value

So as a permission-based marketer, how do you avoid having your mail misclassified by the ISPs?  First, it is important to develop a program that provides ongoing value to your subscribers.  Leverage customer data and history to send relevant messages at the right time and stay away from the batch and blast mentality where one email fits all.  In addition, a welcome series, original content newsletters, and ongoing transactional messages are a great way to reinforce your brand and increase positive engagement from subscribers.

Bottom line, if you focus on what your subscribers want out of your email program, then deliverability and revenue usually take care of themselves.

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Jun 23

When social media first burst on the scene, many experts predicted the death of email.  They were wrong.  In fact, if anything, social media actually helped increase the use of email, as detailed in a study by Nielsen last year. Marketers steadily began integrating the two channels, as they complement each other perfectly.

According to a new report from AWeber provided to eMarketer, many small businesses have plans to increase the integration of social and email.  More than three-quarters consider integration of email and social at least somewhat important. A majority plan to allow users to sign up for e-mails directly from social media sites like Facebook. This tactic allows email marketers to grow their lists—cited as the top benefit of integrating social and email by one-third of respondents—by allowing consumers to use their channel of choice and sign up on their own terms.

All of the tactics mentioned in the report are valid, and sophisticated email marketers have been testing them in an effort to a) build their email lists and b) syndicate email content throughout social networks.  Both are worthy goals.  None of these tactics, however, will do a marketer any good, unless they: 1) have a sound strategy which is tightly aligned with their business objectives, and 2) are producing extraordinary content worthy of being shared.  ie: Slapping on a “share this button” is not a viable social media strategy.

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Jun 21

If you’re looking to reach consumers that are ready and willing to do business, set your sights on the affluent market.  According to research firm eMarketer, affluents are expected to drive online spending this year.  The reason behind the growth is said to be that affluents are recovering from economic problems more quickly than the general population.  In fact, much of the recent growth in online sales during Q1 2010 is attributed to this market, according to comScore.

That’s certainly great news for marketers, but without understanding how and where to reach affluents, it really won’t mean much in the long term.  Marketers must leverage verified demographic data to engage the right audiences.  Simply spending media dollars in hopes that your message will find this affluent market is not a sound strategy.  This is just another great opportunity for me to drive home the importance of targeting and measurement.  Want to find affluents right now?  Check out our neat little targeting tool.

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Jun 16

What’s your favorite email message to receive?  I know that you’ve got one.  There’s one special subject line or from name that brightens your day.  The instant gratification that an email can bring is just about unmatched in advertising.  Helping customers create those special messages is one of the best things about my job.

My current favorite email is one that I receive (but not enough) from American Airlines.  The email letting me know that I have been upgraded to a first class seat is fantastic.  I get excited thinking about the big leather seat, hot towel, snacks, and meal I will be chomping down on during the flight.  It all starts with an email.

My wife loves shipping confirmation emails.  A status update letting you know that special gift, great online bargain, or Ebay auction win is on the way is always fun.  People will watch their inbox like a hawk waiting to know that package is on a truck or airplane somewhere.

Some other email people love:

  • Email from kids and grandchildren
  • Auction victories
  • Sales notifications – The best for someone in business
  • Payroll notifications
  • Travel Notifications – (With the exception of your plane is delayed messages – those are the pits)

What’s you favorite message?  What email makes you click the “check mail” over and over again?

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Jun 16

Apple fans were in awe when Steve Jobs introduced the iPad earlier this year.  I must admit, I surrendered to the Apple hype machine and made it a priority to purchase by the end of the year.  (FYI, I have not made the purchase just yet, so anyone looking to buy me a gift, I’d gladly accept.) Do I need it?  No.  But, it’s just so dang cool.  The biggest game changer is not the mobility or the book reader – I love my books and I am not about to use my bookshelf for knickknacks and chochkies – it’s the new way I can consume newspapers and magazines on it.

Consumers shouldn’t be the only ones excited.  Digital publishers that have struggled with ways to monetize their media should find plenty of opportunities from the iPad.  Just think about the kinds of interaction they can offer advertisers; interactive ads that jump off the screen versus static pages readers would normally flip through.  That is enough to help give a boost to digital ad rates don’t you think? So it was not really surprising when a recent study came out hyping the effectiveness of ads viewed on the iPad.

According to the recent study of rich media ads from textPlus, pointRoll and AdMarvel, in the first four weeks of the iPad’s release, ad interaction times were 30 seconds, ad interaction rates range from .9 to 1/5% (6X higher than desktop ads) and 67% of users who viewed the ads’ video component watch all the way though as compared to 53% for the desktop.  Not too shabby.  Of course it is still too early to see the effect the iPad will have, but there is no question digital publishers need to incorporate iPad versions of their publications to stay relevant.

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Jun 15

Wow that title is a bit of a tongue twister.  Any who, according to a new study by Econsultancy and analytics firm Lynchpin, marketers still face many challenges in using Web analytics and measurement effectively, but some are taking steps to address those problems and move toward more coherent and integrated measurement strategies.

Naturally, lack of budget was cited as one of the biggest barriers to effective measurement, although budgets are beginning to ease.  About 40% of companies said they were planning to increase budgets in the next year for internal staff and technology to improve their use of analytics, and almost one-half are planning to increase the number of internal employees working in the area.  After budget, lack of coordination, strategy, and overall understanding of online measurement were cited as barriers in the study.  This comes as no surprise.  A couple of months ago, Datran Media’s 4th annual marketing and media survey revealed there was a great deal of improvement needed in the area of online audience measurement.

According to our study, while marketers continue to embrace digital channels to reach a targeted audience (84.2 percent), generate quality leads (73.6 percent), and retain existing customers (56.8 percent), there is a significant gap between the percentage of marketers that claim that they engage in online audience measurement and those that claim to take action on what they measure. With all the rich data offered by digital campaigns, you’d think marketers would figure out how to use metrics to their advantage.

So what gives? Accuracy topped the list of marketers’ biggest challenges around measurement. The lack of ability to take action on data and lack of standards are also key barriers. This is hardly a surprise. Looking back to a few recent brand measurement studies, better, common, and more meaningful metrics for online audience measurement are in high demand. The industry first needs to understand what audience measurement actually means. Simply stated, audience measurement is the process of monitoring consumer behavior across all touchpoints, throughout their daily routines, across the web. As campaigns are executed across diverse multi-channel platforms, piecing the measurement story together is imperative. On the other side, digital media measurement — the process of tracking media placement to conversion and establishing an ROI — is a closed-loop process and just one piece of the overall measurement plan.

Marketers agree they need to increase their investment around audience measurement.  They just need to know how to use it to their advantage.

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Jun 10

There is quite a large crowd gathered at Min’s second-annual Bottom-Line Leadership Conference for Magazine Brands here in New York this morning.  And it’s really no surprise so many publishers have converged to hear industry experts from some of the biggest publications in the industry share their ideas and strategies for success in today’s multi-platform world.

Readers are shifting to digital content in record numbers.  New platforms like e-readers and the iPad, coupled with emerging channels like social and mobile, are making it easy for consumers to engage with the type of content that is meaningful to them when and where they want it.  While all of this should offer incredible opportunities for digital publishers, many still struggle with effective ways to monetize their content.  Hence the reason shows like MIN’s Bottom-Line Conference attracts such a big crowd.

As a sponsor of this year’s event, Datran Media will be sure to offer a show summary for those unable to attend.  And in the meantime, we’ve compiled a list of ten tips every digital publisher needs to know.  Take a look.  We’ve also just crafted an insightful whietepaper that explores some of these strategies in detail.  Be sure to check it out.

  • Think like a retailer, and manage your “readers” as “customers”
  • Measure the composition your audience at every stage of engagement & consumption
  • Leverage audience behavioral, demographic & transactional data
  • Embrace the “Freemium” model
  • Distribute and monetize content beyond the borders of your site
  • Build accretive, scalable and valuable reach in the inbox: email, SMS and social
  • Monetize inbox inventory beyond newsletter ad placement
  • Don’t give away site or inbox ad space to protect print
  • Create consumer engagement for your advertisers
  • Be as local and topical as possible
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Jun 09

As the old saying goes, timing is everything.  I can’t think of many areas that this is more true than in email marketing.  Great email marketing is all about timing.  Prompt welcome messages, great educational messages, instant confirmation messages, and relevant and timely offers are the basis for good programs.  It’s a good idea to do a periodic “timing tune-up” to make sure things are flowing smoothly.

I believe there are a few key times when you can get your message out and establish a strong relationship with your customers.

  • The Welcome Message – A quick thank you message is crucial.  Acknowledge that you have my information.
  • Education Messaging – I love the series of messages after sign-up that do nothing but tell the customer about your site, where to get help, what to expect from the email program, and other great things you offer.  Customers are open to this type of dialogue after they sign-up and appreciate the fact that you aren’t hard selling them right away.
  • Confirmation Messages – These are so critical from a timing perspective.  When we make a purchase, we’re conditioned to look for a confirmation email right away.  If we don’t see it, we start to panic.  Panic leads to a call to customer service, which leads profit right down the drain.
  • Relevant Messaging – Nothing better than a company anticipating what we want before we want it.  It’s impressive to the consumer and keeps you top of mind.
  • Cadence – Do you send too many messages?  Do you not send enough messages?  A thorough statistical analysis of your numbers can help you determine cadence.  Sometimes less is more, and sometimes more is better.

I encourage you to put yourself in the shoes of one of your customers.  Walk through the sign-up process and make a purchase as if you were a new customer.  What do you think?  Do you pass the timing challenge?

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Jun 09

According to a new report from IPG’s Mediabrands’ Magna Global, online advertising will climb

The Shift to Digital according to Datran Media's 4th Annual Marketing Survey. In 2010, what percentage of your company's overall multi-channel advertising campaign will be allocated to digital marketing channels?*

12.4% in 2010 to $61.0 billion. Plus, it will grow 64% from there to over $100 billion in five years.  That’s certainly good news for the industry as a whole, especially considering the gloomy forecasts that were being predicted just over a year ago.  So what does this mean for you?  It means the online marketplace is going to get increasingly crowded with your competitors; and unless you have smart plan to reach your ideal audience, you’re going to get lost in the crowd.

As more and more advertisers move their media budgets online, consumers are going to be inundated with more choices from more brands.  That means you’re going to need to tailor your messages to be relevant to your perfect audience.  The problem most marketers are unsure who their ideal customer really is.  Do you know the composition of your audience?  DO you know who is really engaging with your campaigns?  What metrics or key performance indicators (KPIs) matter most to you when measuring campaigns?

More than ever, measurement is going to be crucial part of your success in the digital space. Audience measurement may be a nebulous term, especially in digital media where there is both linear and non-linear communication with your audience, and the ability for that audience to receive and reciprocate communication through multiple channel lines at once. As a result, there are a variety of dimensions that can be measured as it pertains to the audience; composition, awareness, engagement, social influence, and path preference to name a few. But regardless of the definition, what you measure needs to provide the opportunity for insight while furthering the quest to understand the value that is delivered for both you and your audience.

Measurement is ineffective unless it provides insight into delivered value. Therefore, advertisers have to define the value they seek to create before determining effectiveness.  Those that do it correctly will prosper; those that do not will have little to show other than wasted media budgets.

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