Upon browsing my inbox yesterday afternoon my eyes were hypnotically drawn to an email message with a subject line calling out “free ice-cream!” Sold. I quickly opened the message, printed the coupon; which was buy one get one free, and headed straight to the store to redeem my frosty treats. Yes, I ate both if you have to know. Hot summer days often leave me feeling gluttonous and craving sugar.
The point of the story here is not that I have to rethink my diet, but that receiving messages like this is what I love about email. And I’m not alone. According to a CrossView survey among US shoppers in various states, there is a significant consumer preference for receiving promotions via email as opposed to other methods of delivery.
Why email? Maybe it’s the ease of receiving and redeeming a promotion; it comes directly to you, often personalized, without you having to search and scour for discounts like my Mom used to do in the old Sunday circular. It’s also a deal you likely want based on emails you’ve signed up for in the past. So until I am ready to register to receive news and promotions from health food stores, I expect to see discounts for ice cream because it is what I want.
Furthermore, the study reveals 35% of consumers said they were specifically shopping due to receiving a promotion from a retailer. That makes perfect sense. Ice cream was not originally on my menu for the day until I saw the coupon.
So this news is really a win-win for consumers and marketers.


